Terms

Our Contact Details

We prefer you to email us but if you need to contact us by post, please use the following address:

Ride To The Wall™ and RTTW™ are registered trademarks.

Please note: RTTW is run by volunteers and there may be a delay between your enquiry and our response.

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Order Acceptance

When an e-mail confirmation of your order is received, this is to indicate that we have received your order - it is not an order acceptance. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason.

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Credit Card Security

We use SagePay for online payments and, therefore, never see your credit card details.

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Delivery Time and Shipping Method

We'll despatch your order within 28 days if we have the products you have selected in stock, we normally do.

Purchases for delivery in the UK or mainland Europe are despatched by post or courier and will normally be delivered to you a few days after despatch.

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Delivery Charges

UK

Postage:

Ride To The Wall is staffed by unpaid volunteers who give up their spare time to do the necessary work. We strive to offer a friendly and professional service; however response times may not be what you would expect from a commercial organisation.

Our policy is to deliver items purchased within 28 days of date of order and on a best endeavours basis we will always try and deliver items sooner than 28 days.

EU

Delivery to other EU destinations is charged as per the list below.

Other Destinations

We do not deliver to other destinations.

If you have any specific delivery instructions please let us know and we will do all we can to accommodate them.

Postage Charges

Ride To The Wall is staffed by unpaid volunteers who give up their spare time to do the necessary work. We strive to offer a friendly and professional service; however response times may not be what you would expect from a commercial organisation.

Our policy is to deliver items purchased within 28 days of date of order and on a best endeavours basis we will always try and deliver items sooner than 28 days.

The charges for UK postage are below:

Basket Value	UK Postage
0 - £10	£1.55
£10.01 - £20	£2.50
£20.01 - £30	£3.70
£30.01 and above	£4.90

Charges for EU postage are below:

Basket Value	EU Postage
0 - £10	£8.00
£10.01 - £20	£9.50
£20.01 - £30	£11.00
£30.01 and above	£12.50

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VAT, Taxes and Duties

RTTW is registered for VAT with effect from 1st January 2020 so VAT is now applicable for merchandise sales. Voluntary registration donations and other donations are not subject to VAT.

Taxes and/or Import duties may apply to goods delivered outside the UK. It is the buyers responsibility to determine if any any taxes and/or duties are payable and to pay them.

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Returns Policy

Your right to Cancel

If for any reason you are not satisfied with the product(s) you have bought from us, please contact us straight away. In any case, this must be within 14 days of receipt.

Please also enclose a letter explaining why you wish to return the product(s) and we will refund you in full within 28 days of the receipt of your returned order.

However, please note that unless faulty, items that have been personalised cannot be returned for refund or credit.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. For faulty items, the cost of return postage will be refunded to you.

To return any products to us, please:

• 1. Make sure to tell us whether you want an Exchange or Refund.
• 2. We recommend that you obtain proof of posting since we cannot be responsible for packages lost in transit.
• 3. Pack the items safely, enclose the invoice and send it back to the returns address stated on your order.

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Privacy and Cookies

DATA PRIVACY NOTICE

RIDE TO THE WALL Charity Number 1142369

1. Your personal data - what is it?

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller's possession or likely to come into such possession. The General Data Protection Regulation (GDPR) governs the processing of personal data.

2. Who are we?

Ride To The Wall is the data controller (contact details below). This means it decides how the personal data held by us is processed and for what purposes.

3. How do we process your personal data?

Ride To The Wall complies with its obligations under the GDPR by keeping your personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes: -

• To enable us to provide a voluntary service for the benefit of the Charity as specified in our Core Values;
• To administer Registration and Merchandise records;
• To fundraise and promote the interests of the charity;
• To manage our Directors and Volunteers;
• To maintain our own accounts and records;
• To inform you of news, events, activities relevant to Ride To The Wall
• To share your contact details with HMRC in obtaining Gift Aid on donations

4. What is the legal basis for processing your personal data?

• Explicit consent needs to be gained so that we can keep you informed about your role, news, events, activities and services and process your gift aid donations and keep you informed about organisational events;
• Processing is necessary for carrying out obligations under employment, social security or social protection law, or a collective agreement.

Processing is carried out provided: -

• the processing relates only to individuals with a connection to Ride To The Wall or any of its services.
• there is no disclosure to a third party without consent.

5. Sharing your personal data
   Your personal data will be treated as strictly confidential and will only be shared for purposes connected with the organisation. We will only share your data with third parties outside of the organisation with your consent.

6. How long do we keep your personal data?
   We keep data in accordance with the guidance set out in the Data Protection Act and under the requirements of General Data Protection.

When we no longer require your personal information, it will be erased from our systems.

7. Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

• The right to request a copy of your personal data which Ride To The Wall holds about you;
• The right to request that Ride To The Wall corrects any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for Ride To The Wall to retain such data;
• The right to withdraw your consent to the processing at any time;
• The right to request that Ride To The Wall provides the you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [Please note that this only applies where the processing is based on consent or is necessary for the performance of a contract with the data subject and in either case the data controller processes the data by automated means];
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable) [Please note that this only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics];
• The right to lodge a complaint with the Information Commissioners Office.

8. Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Protection Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.

9. Contact Details

To exercise all relevant rights, queries of complaints please in the first instance contact the data controller, datacontroller@rttw.org

You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Other web sites

We may link to other web sites. Once you access another site through a link that we have provided, it is the responsibility of that site to provide information as to how they use cookies on the respective site.

Cookies

Copyright Notice

All rights, including copyright, in the content of these RTTW web pages are owned or controlled for these purposes by RTTW. In accessing the RTTW's web pages, you agree that you may only download the content for your own personal non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these RTTW web pages for any other purpose whatsoever without the prior written permission of RTTW.